Callshock — AI Call Center for Restoration Shops

Answer every restoration call in under 3 secondswith Zero missed leads

Every missed after-hours call is a restoration job walking to your competitor. Your existing call center can't triage a sewage backup at 2 a.m. Ours can, in under three seconds. Restoration shops don't lose to bad work. They lose to voicemail.

Live transfer to on-call tech

Warm handoff with a one-line context briefing — never a cold transfer.

SMS follow-up and missed-call rescue

Every missed call gets a same-minute SMS that books the loss back into your queue.

24/7 AI answering

Water, fire, mold restoration shops covered every hour of the day.

Bilingual EN/ES intake

Spanish-speaking callers are intake-qualified in their language, not asked to hold.

FNOL-grade intake

Captures carrier, policy #, claim #, adjuster, date of loss, mitigation auth status.

IICRC severity triage

Cat 1 / 2 / 3 water, smoke vs. fire, mold class. Routes urgent jobs differently.

Insurance and TPA program routing

Alacrity, Contractor Connection, Code Blue, Sedgwick eligibility logic on every call.

Hand off to Encircle, Xactimate, Symbility

Exports the fields they need so the job is half-estimated by the time your tech rolls.

CRM and FSM integration

ServiceTitan, JobNimbus, DASH, Encircle, RestorationManager, Albi, HubSpot.

Stop paying per-minute for reps who don't know what a TPA is.

Hear it handle a real call

Built for restoration only

The first AI call center built specifically for restoration companies. Every script, triage flow, and integration is tuned for the work you actually do.

Water Mitigation

Emergency water extraction, structural drying, and moisture remediation for residential and commercial losses. Callshock triages every inbound call and warm-transfers urgent jobs to your on-call technician within minutes.

Mold Remediation

Containment, removal, and post-remediation verification for visible and hidden mold growth. Our AI agents qualify scope, capture photos, and book inspections without the homeowner waiting on hold.

Fire and Smoke Damage Restoration

Soot removal, odor neutralization, and contents pack-out for fire-affected structures. Callshock handles after-hours intake so insurance leads never land in voicemail.

Sewage Cleanup

Category 3 black-water cleanup, sanitization, and disposal for backups and overflows. The call center qualifies hazard level and dispatches your nearest crew first.

Biohazard Decontamination

OSHA-compliant decontamination of bloodborne pathogens, communicable disease sites, and hoarding scenes. Calls are screened with sensitivity scripts tuned for trauma-affected callers.

Crime Scene Cleanup

Discreet remediation of crime, suicide, and unattended-death scenes coordinated through law enforcement and family liaisons. Callshock handles intake 24/7 with empathy-first scripting.

Carpet and Upholstery Cleaning

Hot water extraction, stain treatment, and upholstery refresh for routine and post-loss work. Cash jobs are scheduled directly into Workiz without a callback.

You don't need a bigger call center. You need one that actually picks up.

What if every after-hours call turned into a booked job by morning? Stop bleeding jobs at 7pm, on weekends, and during the storms that should be your biggest paydays.

Typical call centers miss 30% of after-hours calls. Your competitors are picking up the ones you drop.

Comparison: Typical call centers miss 30% of calls vs Callshock with 100% answer rate, 24/7/365 coverage, and restoration-specific training

Three calls your team keeps fumbling.

Your answering service reads a script. Your dispatcher juggles too many lines. Either way, jobs slip. Each line below closes one gap — no scripts, no hold music, no missed revenue.

24/7 Emergency Line

At 2 AM, your answering service reads a script. They can’t tell a burst pipe from a sewage backup — so they leave a message and your competitor picks up first.

Callshock picks up before voicemail, triages by IICRC severity, and warm-transfers urgent jobs to your on-call tech. No script. No delay.

caller: My basement is flooding. I came home and it is everywhere.
agent: I am sorry — water still coming in or has it stopped? I am pulling up your address now and texting your on-call tech.
caller: It looks like the supply line. I shut the main off.
agent: Good. Cat 1 clean water — your tech is en route. Estimated arrival is forty minutes.

Appointment Scheduling Line

Your dispatcher spent three hours yesterday confirming ETAs, pushing estimates, and texting techs. That’s not dispatch — that’s data entry.

Callshock handles every reschedule, confirmation, and booking. Your dispatcher runs jobs, not a calendar.

caller: Hi, I need to push my Thursday estimate to Friday morning.
agent: Of course. I have you down for Thursday at ten — I can move you to Friday at nine or eleven. Which works?
caller: Eleven.
agent: Done. Confirmation text is on the way and your tech sees the change.

Back-Office Support Line

Your front desk sat on hold with State Farm for 45 minutes to check one auth. Meanwhile, three inbound calls went to voicemail.

Callshock handles the hold, the follow-up, and the re-engagement — so your front desk answers the phone that’s actually ringing.

agent: I am calling on claim three two seven four to check the status of the mitigation auth.
caller: One moment, I will transfer you to the adjuster.
agent: I can hold. While I am here, can you confirm the deductible has been settled with the homeowner?

You don't have a staffing problem.You have a phone problem.

Your call center has 6 people. Ours has one AI agent that never calls in sick, never puts them on hold, and speaks fluent Xactimate. Here's how we replace your front desk in 48 hours.

1
Plug into your existing phone line
Bring your current main line or run Callshock on a dedicated number. We forward, ring, or fully replace your inbound — no rip-and-replace, no new hardware, no downtime.
2
We learn your shop — not a generic script
We load your services, territory, on-call schedule, tech roster, and CRM fields. Callshock speaks your vocabulary — Cat 3 black water, Xactimate line items, IICRC protocols — not a script that puts callers on hold.
3
Every call answered. Every job captured. Tech dispatched.
Calls answered in under 2 seconds, triaged, and pushed to your CRM with a full transcript. Urgent losses go straight to your on-call tech via SMS — before the homeowner calls the next shop.

Every missed call is a job your competitor picks up

Here's what a Tuesday looks like when nothing falls through the cracks.

The 2am call your answering service sends to voicemail

Homeowner wakes up to water across the basement floor. She dials your number at 2am. Your answering service takes a message — maybe. Callshock answers in under two seconds, qualifies the loss type, and texts your on-call tech the address.

Targeted outcome:Captured and dispatched in under 90 seconds — while your team sleeps

The $0/hr employee sitting on insurance hold

Carrier puts you on a 25-minute hold to check mitigation auth status. Your dispatcher needs to be doing six other things — but instead, she’s listening to hold music. Callshock holds the line, navigates the IVR, and pings your team only when the adjuster picks up.

Targeted outcome:18-minute carrier hold handled without a single human minute wasted

The $15K estimate gathering dust in your inbox

A homeowner asked for an estimate three weeks ago and went quiet. Your team’s too busy running jobs to follow up. Callshock calls outbound, polite and short — books the work or closes the file. No estimate sits in limbo.

Targeted outcome:Books or closes the file on the first call

The ETA call that eats your morning

Homeowner calls the office at 7:42 a.m. asking where her tech is. Your dispatcher picks up, puts her on hold, radios the tech, calls back. Callshock pulls the dispatch board, gives her the live ETA, and texts the tech a heads-up — your dispatcher never touches it.

Targeted outcome:Eliminates dispatcher interruptions from ETA calls

Your answering service can't spell Xactimate

You hired a call center that handles incoming calls, not restoration customers. Then wondered why they botched your water loss intake.

See the difference — book a demo

Real numbers, no airtime games

After-Hours coverage starts at $299/mo and 24/7 coverage starts at $599/mo. Both tiers add a flat $10 per qualified lead — you only pay when we capture a real job.

See pricing

Every call answered. No missed jobs.