Services

Seven loss types.
One call flow that
knows them all.

Each script is calibrated to the urgency curve of the loss type — emergency water gets a warm transfer in under sixty seconds; a routine carpet cleaning books straight into your calendar.

Loss types
7
Warm transfer
< 60s
Coverage
24/7
Book a demoHear it live(980) 369-3015
01 · FEATURED LOSS TYPEEmergency

Water Mitigation

Emergency water extraction, structural drying, and moisture remediation for residential and commercial losses. Callshock triages every inbound call and warm-transfers urgent jobs to your on-call technician within minutes.

What the agent captures

  • Cat 1 / 2 / 3 classification
  • Affected rooms & sq ft
  • Source — pipe, appliance, storm
  • Insurance carrier & policy #

Outcome by default

  • Warm transfer in < 60s
  • Job pre-filled in Workiz
  • SMS confirmation to caller
  • CallRail attribution preserved
IICRC S500Cat 1 · CleanCat 2 · GrayCat 3 · BlackResidentialCommercial
Sample call · 0:47Live

  1. Agent · 0:02

    Thanks for calling Hayobi Restoration — recorded line. Got water somewhere it shouldn't be?

  2. Caller · 0:07

    Pipe burst under the sink, kitchen's flooded.

  3. Agent · 0:10

    Category one, active leak. Warm-transferring you to the on-call tech — stay on the line.

Caller

+1 (704) 555-0188

On-call tech

Marcus Reeves

Workiz · Job #4821 · 0:47 ago

Six more loss types — same call center.

Each has its own intake script, urgency rules, and downstream handoff. Routing is deterministic: the agent never guesses where a call should land.

02Inspection

Mold Remediation

Containment, removal, and post-remediation verification for visible and hidden mold growth. Our AI agents qualify scope, capture photos, and book inspections without the homeowner waiting on hold.

Default outcome

Inspection booked

Photo capture

MMS to ticket

IICRC S520Class 1–4Air quality test
03Emergency

Fire & Smoke Damage

Soot removal, odor neutralization, and contents pack-out for fire-affected structures. Callshock handles after-hours intake so insurance leads never land in voicemail.

After-hours pickup

< 3s

Warm transfer

< 60s

IICRC S700Contents pack-outBoard-upOzone treatment
04Emergency · Cat 3

Sewage Cleanup

Category 3 black-water cleanup, sanitization, and disposal for backups and overflows. The call center qualifies hazard level and dispatches your nearest crew first.

Crew routing

Nearest first

PPE callout

Pre-briefed

BackupOverflowBlack waterDisposal
05Sensitive

Biohazard Decontamination

OSHA-compliant decontamination of bloodborne pathogens, communicable disease sites, and hoarding scenes. Calls are screened with sensitivity scripts tuned for trauma-affected callers.

Script tuning

Empathy-first

Compliance

OSHA BBP

BloodborneHoardingComm. disease
06Sensitive · 24/7

Crime Scene Cleanup

Discreet remediation of crime, suicide, and unattended-death scenes coordinated through law enforcement and family liaisons. Callshock handles intake 24/7 with empathy-first scripting.

Coordination

LE & family

Discretion

Unmarked

Unattended deathTrauma sceneLE liaison
07Cash job

Carpet & Upholstery Cleaning

Hot water extraction, stain treatment, and upholstery refresh for routine and post-loss work. Cash jobs are scheduled directly into Workiz without a callback.

Tue · May 19

3 slots open

9:0011:30 ✓2:00
Hot-water extractionStainUpholsteryPost-loss

One number. Three urgency curves.

The agent picks the right path within the first thirty seconds of the call. You don't pay per-minute for triage you'd be doing anyway.

See the full call flow
Emergency

Water · Fire · Sewage

Warm transfer · < 60s

PickupTriageTransfer
Sensitive

Biohazard · Crime Scene

Empathy intake · Quote within 2h

PickupDiscreet intakeOwner callback
Cash job

Mold inspection · Carpet

Direct schedule · 0 callbacks

PickupQualifyBook slot

Pick any loss type.
Watch it land in your stack.

Call the number on the right and tell the AI which loss you want to walk through — water, fire, sewage, biohazard, anything. No signup, no demo gate.

Book a 20-minute demoSee the full call flow

Talk to the AI now

(980) 369-3015

Trained only on restoration. Loss type, affected area, water category, carrier. No script reader, no hold time.

Call (980) 369-3015