How It Works

Four steps from ring
to dispatch.

Inbound water-restoration calls answered in under three seconds, triaged in plain speech, and routed to the right outcome — a warm transfer for emergencies, a calendar booking for cash jobs.

Pickup
< 3s
Warm transfer
< 60s
Uptime
24/7
See the call flowHear it live(980) 369-3015
9:42Live

Callshock Agent

Incoming · CallRail forward

  1. Agent · 0:02

    Thanks for calling Hayobi Restoration — recorded line. Got water somewhere it shouldn't be?

  2. Caller · 0:07

    Pipe burst under the sink, kitchen's flooded.

  3. Agent · 0:10

    Category one, active leak. I'm warm-transferring you to the on-call tech now — stay on the line.

Transferring to Marcus Reeves…

How Callshock handles a
water-restoration call.

Designed by veteran restoration operators. Run by AI voice agents that don't miss a call, don't put callers on hold, and don't read off a script.

STEP 01

Inbound call lands on a Callshock number

Your CallRail or Twilio numbers route into our voice platform. The agent answers in under three seconds, brand-styled to your shop.

CallRailTwilioCustom greeting
STEP 02

AI triage classifies the loss

Water mitigation, mold, fire and smoke, sewage, biohazard, crime scene, or carpet and upholstery — the agent confirms scope and severity in plain speech.

Loss typeCat 1 / 2 / 3Affected areaCarrier
After triage, the agent branches
EmergencySTEP 03 · branch A

Warm transfer to your on-call technician

Burst pipes, basement floods, sewage backups. The agent warm-transfers the live caller to your on-call tech with the loss summary already typed into Workiz.

Caller

+1 (704) 555-0188

On-call tech

Marcus Reeves

Loss summary pre-filled inWorkiz · #4821

Cash jobSTEP 03 · branch B

Direct schedule into next week's calendar

Routine carpet cleaning or non-emergency mold inspections book straight into the calendar — no callback. The lead lands in Workiz with recording and CallRail attribution attached.

Tue · May 19

3 slots open

9:0011:30 ✓2:00

Booked, confirmed by SMS opt-inWorkiz · #4823

Every call ends in your stack — not ours.

The transcript, recording, loss summary, and CallRail attribution all post to Workiz before the caller has hung up. Your dispatcher sees the job exactly the way they would have written it.

  • Two-party-consent disclosure read at call start
  • CallRail campaign source preserved through to Workiz
  • SMS follow-up only after explicit opt-in
Workiz· New job
#4821 · 0:47 ago
Customer
Jordan Wills
+1 (704) 555-0188
Address
214 Oakhurst Ln, Charlotte NC
Source
CallRail · Google Ads / water-emergency
Loss type
Water mitigation · Cat 1
Severity
Active leak
Routed
Warm transfer · Marcus Reeves

Agent summary

Burst supply line under kitchen sink, ~30 min active leak. Caller shut main. One-story SFR, hardwood floors, no standing in adjacent rooms. State Farm policy on file. Caller authorized emergency dispatch.

Integrates withWorkizCallRailTwilioXactimateServiceTitan+ more

Stop missing calls.
Start dispatching jobs.

Call the number on the right to talk to the AI yourself — no signup, no demo gate. Or book a 20-minute walkthrough and we'll show you the Workiz handoff in real time.

Book a 20-minute demoRead sample transcripts

Talk to the AI now

(980) 369‑3015

Trained only on restoration. Loss type, affected area, water category, carrier. No script reader, no hold time.

Call (980) 369-3015